FAQ & Shipping

How long will my order take?

Most items are made to order, so production usually takes 2–5 business days before your order ships. Most US orders arrive within about 1–2 weeks of purchase. You'll get a tracking link by email as soon as your order ships.

Where do you ship?

We ship across the United States and to many countries worldwide, including Canada, the UK, Australia and much of Europe. Shipping costs are calculated at checkout. International orders take longer to arrive than US orders, and delivery times vary by country. Your country may charge import duties or taxes on delivery.

How do I pick the right size?

Each product page lists the garment and fit. Our tees and hoodies are unisex sizing. Garment-dyed tees run relaxed and roomy, so size down if you like a closer fit. If you're between sizes on anything else, we recommend sizing up.

What if something is wrong with my order?

If your item arrives damaged, misprinted or defective, email us within 30 days of delivery with your order number and a photo, and we'll send a replacement or a refund at no cost to you.

Can I return or exchange an item?

Because every piece is printed specifically for you, we can't accept returns or exchanges for change of mind or the wrong size. Please check the fit notes on each product before ordering, and reach out if you have questions. We're happy to help you choose.

Can I change or cancel my order?

Email us as soon as possible. Once an order has gone into production we can't change it, but we'll always do what we can.

How do I care for my items?

Wash apparel cold and inside out, and tumble dry low to keep prints looking sharp. Drinkware is hand-wash only.

Still have a question?

Email dylanhooper@starlightindustries.com and we'll get back to you.